Service Delivery Manager

Singapore · Project Management expand job description ↓

Description

Responsibilities

  • Provide Subject Matter Expert knowledge in IT Service Delivery to include managing and maintaining customer service levels for our projects
  • Align, track, plan and organise project activities and allocation of resources to meet service performance and deliverables from project objectives, within allocated budget
  • Account to stakeholders regularly by documenting, citing, and relating incidents and incident trends in reports to mitigate future service interruptions
  • Develop and enhance for incident management plans, communication plans, and deployment and implementation of continuity of operations plans
  • Ensure that all stakeholders are contributing updates as necessary to update the change and problem management processes
  • Perform other related duties as assigned

Requirements

  • Bachelor’s degree or higher in Information Technology or a related discipline
  • 4 years of relevant professional experience in the IT infrastructure field
  • Proven track record of handling IT infrastructure support escalations (eg. network systems, storage)
  • Experience developing, maintaining, and forecasting IT budgets and software spend analysis
  • Solution driven, able to react quickly and resolve issues so the workflow can continue
  • Ability to work with, communicate effectively with, and influence all levels of the organization
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